Terms of service

Terms of Service

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

Company Information

We are a company registered in Morocco.

All products are shipped internationally from Morocco.

Eligibility & Use of Website

By using this website, you confirm that:

  • You are at least 18 years old or have legal parental or guardian consent
  • You are legally capable of entering into binding contracts
  • You will not use our website for unlawful or fraudulent purposes

We reserve the right to refuse service to anyone, at any time, for any lawful reason.

Products & Availability

All product descriptions, images, pricing, and availability are subject to change without notice.

We make every effort to display products accurately. However:

  • Colours and finishes may vary due to screen settings or natural variations
  • Measurements and descriptions are approximate
  • Handmade or artisanal products may show natural variations and imperfections

Such variations do not constitute defects.

Pricing & Payments

All prices are displayed in the currency shown at checkout and are exclusive of:

  • Customs duties
  • Import taxes
  • VAT or local charges imposed by the destination country

Payment must be made in full at the time of order.

We accept payment via third-party payment providers, including but not limited to Shopify Payments, Stripe, and PayPal. We do not store payment card details.

Orders & Acceptance

Placing an order constitutes an offer to purchase.

We reserve the right to:

  • Accept or decline any order
  • Cancel orders due to errors, suspected fraud, or availability issues
  • Limit quantities purchased per customer

An order is not confirmed until dispatch confirmation is issued.

Shipping & Delivery

Shipping, handling times, delivery estimates, customs responsibilities, and risk transfer are governed by our Shipping Policy, which forms part of these Terms.

Delivery times are estimates only and are not guaranteed.

Risk of loss transfers to the customer once the order is dispatched and confirmed as delivered by the courier.

Customs, Duties & Taxes

Customers are solely responsible for:

  • Customs clearance
  • Import duties, taxes, VAT, or local charges
  • Any delays or fees imposed by customs authorities

We are not responsible for shipments refused, delayed, seized, or destroyed by customs.

Returns & Refunds

Returns, refunds, damaged items, and courier claims are governed by our Returns & Refunds Policy, which forms part of these Terms.

Refunds are not guaranteed and are subject to inspection and compliance with our policy.

Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Images
  • Logos
  • Designs
  • Product descriptions
  • Website layout

is owned by us or licensed to us and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

Prohibited Conduct

You agree not to:

  • Misuse or interfere with the website’s functionality
  • Attempt to gain unauthorised access to systems or data
  • Engage in fraudulent, abusive, or deceptive activity
  • Abuse returns, refunds, chargebacks, or promotions

We reserve the right to suspend or terminate access where misuse is identified.

Third-Party Services & Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content
  • External policies
  • Actions or omissions of third-party providers

Use of third-party services is at your own risk.

Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the value of the product purchased
  • We are not liable for delays, losses, or damages outside our reasonable control

Nothing in these Terms limits liability where prohibited by law.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

  • Your breach of these Terms
  • Your misuse of the website
  • Your violation of applicable laws or regulations

Force Majeure

We are not responsible for failure or delay caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War or civil unrest
  • Transport disruptions
  • Government actions
  • Customs delays
  • Courier failures

Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes take effect immediately upon publication. Continued use of the website constitutes acceptance of the updated Terms.

Governing Law & Jurisdiction

These Terms are governed by the laws of Morocco.

Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts in Morocco.

Contact

For questions relating to these Terms, please contact us using the details provided on our website.